Effective Date: September 3, 2025

NURSPEAK⁺⁺ (hereinafter referred to as "the Company") recognizes the importance of personal information in providing medical-related support services. We are committed to protecting your privacy and handling your personal information with the utmost care in accordance with this Privacy Policy and applicable Japanese laws.

• 1. Compliance with Laws and Regulations

  The Company shall comply with the Act on the Protection of Personal Information of Japan (hereinafter referred to as the "APPI"), other relevant laws, guidelines, and this Privacy Policy when handling Personal Information.

• 2. Definition of Personal Information

  In this Policy, "Personal Information" refers to information that can identify a specific individual, such as name, date of birth, address, phone number, and email address.
  It also includes "Sensitive Personal Information" (Special Care-Required Personal Information), such as medical history, current health conditions, medication status, and treatment details, which require special handling under the law.

• 3. Acquisition of Personal Information

  The Company collects Personal Information through fair and appropriate means solely for the purposes listed in Section 4.
  Regarding Sensitive Personal Information (e.g., medical history), we will always obtain the customer's prior consent before acquisition, except where permitted by law or necessary for the protection of life.

• 4. Purpose of Use

  The Company uses collected Personal Information for the following purposes:

  1. To provide interpretation, accompaniment, and coordination services with medical institutions.

  2. To communicate with customers regarding reservations, cancellations, and emergencies.

  3. To process payments and billing (including outsourcing to credit card payment processors).

  4. To ensure the safety of the customer and our staff.

  5. To respond to inquiries and improve our services.

• 5. Provision to Third Parties

  The Company will not provide Personal Information to third parties without the customer's consent, except in the following cases necessary for the execution of our services:

  1. Medical Institutions: Sharing necessary health information with doctors, nurses, and hospitals to facilitate medical care.

  2. Related Parties: Sharing status updates with the customer's family members or insurance companies (based on customer's request/consent).

  3. Service Providers: Outsourcing specific tasks (e.g., IT systems, payment processing via Square) within the necessary scope.

  4. Legal Obligations: When required by law or to protect human life or property when consent is difficult to obtain.

• 6. Security Management Measures

  The Company takes necessary and appropriate security measures to prevent leakage, loss, or damage of Personal Information. We maintain strict supervision over our staff and any third-party contractors handling such data.

• 7. Disclosure, Correction, and Deletion

  If a customer requests the disclosure, correction, or deletion of their own Personal Information, the Company will respond promptly in accordance with applicable laws and regulations after verifying the identity of the requester.

• 8. Contact Information

  For inquiries regarding this Privacy Policy or the handling of personal information, please contact us via contact form.